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Join date: Feb 21, 2023
Posts (20)

Aug 13, 2022 ∙ 4 min
4 Key Metrics All CS Teams Should Measure
Between NPS, CAC, LTV, ARPU, and countless more, customer success metrics can feel like a confusing bowl of alphabet soup. But CS metrics...
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Jul 26, 2022 ∙ 4 min
Finding Balance Between Lagging and Leading Indicators
The world of Customer Success (CS) is driven by metrics. But not all metrics are created equally. Understanding the differences between...
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Jul 6, 2022 ∙ 4 min
People Leaders Win in Customer Success
Helping your customers succeed starts by helping your employees succeed. You have to invest in the right employee, with the right role,...
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Greg Lloyd
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